FAQ

 Who you are?

We are leading e-commerce platform in Nigeria, in buy-mate, we move suppliers closer to you. Not only we bring millions of products with factory price, also we offer you

  1. live interaction with you in purchase
  2. way swifter delivery(about one week delivery)
  3. daily cash bonus on referral orders

Do you support payment on delivery?

Yes, we support payment on delivery inside Lagos, 50% balance prepaid outside Lagos;

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

Are all products original and genuine?

Yes. Most products are from Hong Kong and Singapore.

How do I pay on Buymate?

Currently we only accept bank transfer

How can I track my order?

We will send you regular updates about the status of your order via emails, Once your order has left our warehouse, you can track its status by entering your tracking number on https://giglogistics.ng/

How can I get an discount code?

You need Whatsapp us(08151976466) or call hotline(07038947373), we will create an discount code, then you share our app or product link to your friend, ask them use your own discount code when they place the order.

How much cash bonus can I get?

we will give you 5% commission base on the referral’s product amount. For the first successful referral, you will get additional N1000 breaking reward. You only can get once N1000 even you have many referrals.

How long can I get bonus?

We transfer cash bonus daily when we finish fulfillment of your referral’s order,

Can I return your producuts?

Yes, You have 7 days to make a return request after your order has been delivered, only for damaged, defective, wrong item.

How to contact you?

Buymate is an international company, you can locate us with our logistic address: 10 esomo close, toyin street, ikeja, lagos. hotline 07038947373

Purchase helper whatsapp is 08151976466

email: info@buy-mate.com